Giventa is a market place for people in a community format which is based on trust. The information we collect either through website or app is with the objective to provide the best possible service to our users. The privacy policy describes how we collect, use and handle your personal information. This policy is effective from [08/01/2021].

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DEFINITIONS

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Undefined terms in this Privacy Policy have the same definition as in our Terms of use (“Terms”). This privacy statement applies to your use of any products, services, content, features, technologies, or functions, and all related websites, mobile apps, mobile sites or other online platform or applications offered to you by us (collectively the "Services/Platform").

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Collection of Personal Information:

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For availing the Services/Products from the Website or to contact Giventa, you may have to sign up by giving following personal information such as email address, name, phone number and address. Some of these information provided above are personally sensitive information (“Personal Information”) and is collected for the purpose of verification of identity of the user and to ensure due compliances. We do use your contact information to send you offers based on your previous orders and your interests. In general, you can browse the Website without telling us who you are or revealing any Personal Information about yourself. Additionally if you browse through this Website, our servers may automatically record information of certain kind. Such information includes information such as the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time of your access. We use this information to monitor the usage of our Website and also whatever is necessary for our business. This information does not include Personal Information. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

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Information placed on your computer:

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We may store some information such as cookies on your computer. Cookies are pieces of information that an application transfers to the hard drive of a visitors computer for record-keeping purposes. This information facilitates your use of Website and ensures that you do not need to re-enter your details every time you visit it. You can erase or choose to block this information from your computer if you want to. Erasing or blocking such information may limit the range of features available to the visitor on Website. We also use such information to provide visitors a personalized experience on Website. We may use such information to allow visitors to use Website without logging in upon returning.

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Registration and other account information:

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When you register to use our Services we may collect the following information about you:

if you register using your Google account: first name, last name and email address;

if you register using your mobile number we collect your mobile number.

if you register using your Apple ID: your first and last name and email address; you can decide whether to share your email address with us when you sign in your Apple account.

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Depending on the choices you make during the log-in to our Services or during the process of engaging our Services, you may opt to give the following additional personal data:

• your name;

• e-mail address;

• mobile number;

• copy of your identity proof (driving license, passport or aadhar card, whichever is convenient for you) and real time image of your face, in case you have opted for the KYC verification as available on the platform. Please note that the KYC verification is currently available to limited number of users.

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Information collected from your mobile device:

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(a) Personal Information: All the information that we collect is related to provide Giventa services and its features. We never receive any of the following information unless you expressly choose to share it with us. It’s as simple as that. Here are some references of the kind of information that we collect.

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(b) Contacts: We use read-only information for authenticate to log to the service. We will never import or scan your contacts unless you ask us to. If you opt to do so, we request an access of your contacts to help you find your friends who use Giventa.

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(c) Phone state: We access red only information to phone state including phone number, device network. This allows us to provide you with a seamless experience and a higher caliber of customer service.

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(d) Location: We will never gather or use your specific device location without first getting your explicit permission. It is used strictly to coordinate and complete your shipment for order delivery.

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(e) Camera: We will only access images that you specifically choose, and we will never scan or import your photo library or camera roll. This allows you to choose individual pictures to change your user profile picture or easy upload of documents. You can stop sharing photos and revoke access at any time.

 

Communication through the chat feature on our Platform

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When you use our chat feature to communicate with other users, we collect information that you choose to provide to other users through this feature.

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Taking part in our user surveys

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We will occasionally provide you with our user surveys in order to measure your overall satisfaction with the quality of our Services. For this purpose, we will only use a session log (this is a random identifier assigned to you when you are downloading our mobile app or visit our website). Furthermore, you may choose to provide us with your contact details such as your email and your mobile number upon our request to contact you and invite you to attend one of our user experience (UX) tests or an interview with our team. Please be aware that the information you give us in relation to our survey questions may occasionally contain personal data as voluntarily provided by you in your answers.

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Device Information

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We collect device-specific information such as operating system version, unique identifiers. For example, the name of the mobile network that you are using. We associate the device identifiers with your GIVENTA account.

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Location information

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Depending on your device permissions, if you post an item on our Platform, we automatically collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, Wi-Fi access points and mobile towers. Your location data allows you to see user items near you and helps you in posting items within your location. In case we need your location data we will first show you a pop-up which will ask you to choose to allow or not to allow us to access your location data. If you do not allow us to have access to your location data, you will still be able to use our Services but with limited functionality. If you do allow us to access your location data you can always change this later by going to the settings on our Website or App our Platform and disable the permissions related to location sharing.

Client and Log data

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Technical details, including the Internet Protocol (IP) address of your device, time zone and operating system. We will also store your login information (registration date, date of last password change, date of last successful login), type and version of your browser.

 

Clickstream data

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We collect information about your activity on our Platform which includes the sites from which you accessed our Platform, date and time stamp of each visit, searches you have performed, listings or advertisement banners you clicked, your interaction with such advertisements or listings, duration of your visit and the order in which you visit the content on our Platform.

 

Cookies and Similar Technologies

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We use cookies to manage our users’ sessions, to store your preferences language selection and deliver you relevant advertisements. "Cookies" are small text files transferred by a web server to the hard drive of your device. Cookies may be used to collect the date and time of your visit, your browsing history, your preferences, and your username. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services/Platform may become inaccessible or not function properly

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Why do we process your personal information?

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We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

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• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests to improve our Services and to provide you a safe and secure Platform.

• Where we need to comply with a legal or regulatory obligation.

 

For improving your experience on the Platform and developing new functionalities of the Platform

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If you choose to provide us with your location data, we use your location data for following purposes:

 

to compile anonymous and aggregated information about the characteristics and behaviour of GIVENTA users, including for the purposes of business analysis, segmentation and development of anonymous profiles.​

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To enhance the performance of our Services and to personalize the content we direct towards you. For example - with the help of location data we display ad listings which are in your vicinity to improve your buying experience. For this purpose, Google Maps is integrated into our Platform. This means that both Google and we are responsible for the processing of your location data in the context of Google Maps. In any case, we will not process your location data for any other purposes but those explained in this Privacy Statement. However, Google might process such location data for their own purposes as explained in the Google Privacy Policy which can be reviewed Your use of Google Maps through our Platform is subject to Google Maps’ Terms of Service.

 

To measure and monitor your interaction with the third-party advertisements banners we place on our Platform.

 

To show and recommend ad listings on our Services that may be of interest to you, we make use of algorithms that use information related to your browsing behaviour, items you bought, clickstream data, your user ID and your location data if you have given us permission to use this. We use this form of automated decision-making on the basis of our legitimate interest in improving our Services and provide a better user experience by offering you more relevant ad listings.

 

We access and analyze your chat messages with other users conducted through the chat function on our Platform for product enhancement and to provide you with a better user experience (e.g. to identify sold items and to provide you with active listings only). Therefore, we develop and train machine learning models and algorithms to automatically analyze your chat content. To build and train our machine learning models our machine learning specialists may review exemplary chat content manually. In these circumstances highly restricted access rights apply to selected machine learning specialists analyzing the chat content. During this analyzation process, we are de-identifying chat content as much as possible by applying a scanning filter to detect and hide personal data such as names, phone numbers, e-mail addresses. However, there may still be cases beyond our control in which the chat content may show certain personal data that you have chosen to provide.

Who do we share your data with?

 

We may have to share your personal data with the parties set out below for the purposes set out in section 3 above.

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Corporate affiliates: We may share your data with our group companies which are located within as well as outside India and help us in providing business operation services such as product enhancements, customer support and fraud detection mechanism.

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Third Party Service Providers:  We use third party service providers to help us deliver certain aspect of our Services for example, cloud storage facilities.

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We conduct checks on our third-party service providers and require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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Advertising and analytics providers: In order to improve our Services, we will sometimes share your non-identifiable information with analytics providers that help us analyse how people are using our Platform/Service. We, share your information with them in non-identifiable form for monitoring and reporting the effectiveness of the campaign delivery to our business partners and for internal business analysis.

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Law enforcement authorities, regulators and others: We may disclose your personal data to law enforcement authorities, regulators, governmental or public bodies and other relevant third parties to comply with any legal or regulatory requirements.

 

Changes to the Privacy Policy:

We reserve the right to modify this Privacy Policy and it is subject to change at any time without notice. If we decide to change our Privacy Policy, such changes will be posted on Website so that you are always aware of the latest amendments in this Privacy Policy and please review this Policy periodically.